My childs club is showing wrong online?
If you have emailed in and we have responded this has been done at EVENT LEVEL.
Therefore your child's profile shown on the events entry list shows a club and NOT a school etc, this is due to the club still being set in the profile.
You can change this if you want - Please follow instructions in FAQ - Change Club / School / County.
Changing Club / School / County Names
⚠️ **UPDATE** 17/3/25 ⚠️
This option is now closed as we produce start lists.
If you still require changes please email with the details,
Childs Name, Year they are registered in,
Team / Club / School they should be.
Please note we may not reply / respond to the email so if you receive a 'closed' or 'resolved' ticket that means we have processed the change.
If your child has been selected to run for a School or County and you need to update this, and you have have registered your child into the event, this can be done by..
- Logging back into your members account www.stuweb.co.uk/member.php
- Select the correct event and participant to update (This is if you have registered multiple children).
- Click Participant.
- Locate the Default Club Tab.
- Change the name to whatever your child is representing. Please use the FULL term eg (Hertfordshire).
- Once complete, Click Update profile near the bottom of the page.
- This will refresh the page and you will need to scroll back to the top and select account, to change another athlete, by following the above steps again.
- This needs to be manually approved, usually within 24 hours (weekdays), Weekends please allow extra time as we may not always be in the office.
Please note, that if they register for a separate event through our platform you will need to change the club name back for that event.
I don't want my child's name all over the internet?
When you create a profile and / or amend one, there is an option near the bottom of the screen with the header NAME DISPLAY.
This gives a dropdown menu for you to choose how the name is displayed or not on the website.
This may take 24 hours (longer at weekends) to update if you amend this option.
Ive entered into the wrong event - Help!
If you have entered your child into the wrong category / age group contact us and we can quickly get this changed for you.
This can be done prior to start lists being produced.
After the start lists have been produced, you may be better informing us at registration, when collecting the bibs.